Event Accessibility

General

Making your event accessible to all attendees isn’t just about compliance—it’s about creating a welcoming, inclusive experience for everyone. This guide helps event planners think through every detail, from ADA compliance to sensory needs, meal accommodations, and support for caregivers. Use this resource to ensure every guest, speaker, and staff member can navigate and enjoy your event comfortably and confidently.

Things to Consider:

Review the accessibility needs from prior years so you have an idea of what types of things are needed. (i.e., ASL interpreters, CART, lifts in bathrooms, designated seating in session rooms, chairs in hallways for those that have a physical disability, special meals, etc)

Include disability needs and special meals requests in registration form. 

Consider prayer room, desensitization room, mothers room

  • Prayer room: include partition in room as some religions request that men and women pray in separate rooms or spaces.
  • Desensitization room: Consider using some of these items in the room; lamp for lower lighting, comfortable chair(s), rug, smaller table. Ideally this room would not be in an area of the venue with high foot traffic.
  • Mothers room: Include refrigerator, microwave or kettle, chairs and tables and electrical outlets. 

Using volunteers or temps to help with accessibility needs (i.e., guides for the blind, assistance walking through the venue, etc)

Ensure venues and offsite venues are ADA compliant.

If offsite events or hotels are far away, look into transportation for attendees.

Will there be loud music, strobe lighting, spotlights or other strong sensory experiences? If so, include signage in areas where this will be taking place.

Find out about ADA rooms at the hotels.

Questions to ask the venue:

Does the venue have scooters or wheelchairs for rental? How many are in inventory? 

Look at restroom facilities

  • Do all restrooms have at least one ADA accessible stall?
  • Hands free soap, water, towels/air dryer?
  • Location of accessible bathroom(s). 

Arrangements for presenters with wheelchairs? Consider ramps for stages

Lapel microphones in addition to handheld/podium microphones 

Are service animals allowed?

Will there be assistive listening devices or induction loops at the venue?

Is the venue kitchen celiac safe? If not, do they have local vendors?

Is the venue kitchen halal/kosher certified? If not, do they have local vendors?

Where are all elevators located? Are there ADA specific elevators? 

What if someone has a medical emergency or health problem during the conference?

What if there is an emergency evacuation during the conference?

ADA Needs:

Start research for companies you might need to use.

  • If there is a high demand for some services or if the event is in a difficult location, start research before all requests have been made. If there is a need for one or two services, research can begin at a later point.
  • Reach out to venue contact to see if they can recommend any local companies.

Put together an RFP for the service you need and send to at least 3 companies.

Compare the bids and decide to move forward with one vendor. 

Work with attendees on schedules and exact needs and relay to the vendor to schedule properly. 

Ask vendor if there are any specific A/V needs 

Schedule meetings onsite to introduce vendors  (ASL interpreters, guides for navigation, etc.) and attendees.

Special Meal Needs:

Start collecting requests in the registration form

Work with hotel/convention center/catering staff on the needs. Standardly these are Halal and Kosher requests or celiac.

Ensure that there are food options in F&B menus that can accommodate all dietary restrictions. 

Reach out to all attendees who specified dietary restrictions prior to conference outlining conference menu items. 

Ensure that all banquet staff knows every ingredient of the food that is being served.

Tips and Tricks

Its important to ensure the event venue and offsite venues are ADA compliant. Also consider using volunteers or temp staff to help assist with accessibility needs (i.e., guides for the blind, assistance walking through the venue, etc)

Don’t wait on accessibility planning: Start early—even before registration opens—to identify vendors and venue requirements for interpreters, lifts, ramps, or dietary accommodations.

Use volunteers to enhance access: Assign trained guides for blind attendees or helpers for those with physical disabilities to improve onsite support.

Create inclusive quiet spaces: A desensitization room or mothers’ room offers relief for attendees with sensory or caregiving needs.

Check more than boxes: ADA compliance is the baseline. Go beyond with thoughtful touches like reserved seating, clear signage, and dietary transparency.

Communicate before the event: Reach out to attendees with special requests to confirm needs and explain what accommodations will be provided.

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